Responsible Gambling

Gambling on Duel should stay a form of entertainment you can afford to stop. This page explains the standard we expect, how to ask us for a break, and where adults in Ireland can find help. You must be 18 or over.

Keep play in proportion

Decide a spend before you open the Wallet, and do not raise it to recover a loss. Do not play when you are upset, drinking, or trying to solve a money problem. A session that is no longer fun should end. The sportsbook and the casino use the same balance, so a limit you set for yourself has to cover both.

Warning signs

Take a longer break if you hide play from people close to you, chase losses, borrow to deposit, or feel restless when you are not betting. Those patterns matter more than a single bad session. Stopping early is a normal part of using the site, not a failure.

Account controls and self-exclusion

You can stop playing by logging out and not depositing. If you want a formal stop, contact live chat or [email protected] and ask for self-exclusion or an account restriction. Tell us the username and the period you want. We will confirm what we can apply to that account. We only apply tools that are available on your account, and we do not offer ways to get around a restriction once it is in place.

Under 18s

Duel is not for anyone under 18. Do not allow a minor to use your device while you are logged in. If you believe a minor has an account, email [email protected] so we can close it.

Help in Ireland

If gambling is causing harm, talk to someone outside the session. In Ireland, Gambling Care offers confidential support for people affected by gambling. You can also speak to your GP. Support from Duel — live chat and [email protected] — can close or limit the account. It is not a counselling service.

Our licence

Duel is operated by Immortal Snail LLC under Anjouan Gaming Licence ALSI-202411026-FI1. Responsible gambling is a condition of using the account, alongside the Terms & Conditions. Promo codes and rakeback are optional extras, not a reason to stake more than you planned.